{"title":"Return and refund policy","description":"\u003cp\u003eWe have a 30-day return policy, which means you have 30 days after receiving your item to request a return. \u003cbr\u003e\u003cbr\u003eTo be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. \u003cbr\u003e\u003cbr\u003eTo start a return, you can contact us at \u003ca href=\"mailto:brier.82.fixed@icloud.com\"\u003ebrier.82.fixed@icloud.com\u003c\/a\u003e. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] \u003cbr\u003e\u003cbr\u003eIf your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. \u003cbr\u003e\u003cbr\u003eYou can always contact us for any return question at \u003ca href=\"mailto:brier.82.fixed@icloud.com\"\u003ebrier.82.fixed@icloud.com\u003c\/a\u003e. \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDamages and issues\u003c\/strong\u003e \u003cbr\u003ePlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eExceptions \/ non-returnable items\u003c\/strong\u003e \u003cbr\u003eCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. \u003cbr\u003e\u003cbr\u003eUnfortunately, we cannot accept returns on sale items or gift cards.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eExchanges\u003c\/strong\u003e \u003cbr\u003eThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEuropean Union 14 day cooling off period\u003c\/strong\u003e \u003cbr\u003eNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds\u003c\/strong\u003e \u003cbr\u003eWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. \u003cbr\u003eIf more than 15 business days have passed since we’ve approved your return, please contact us at brier.82.fixed@icloud.com.\u003c\/p\u003e\n\u003cp\u003eIf for any reason you're not satisfied with an order, eligible item(s) can be returned in their original condition within 14 days of the order date for store credit, excluding shipping charges. Credit will be applied to an Cheryl Shoes E-Gift Card once the item has been received and approved by our Returns Department. Please allow up to 14 business days from the time we receive your return for it to be processed.\u003c\/p\u003e\n\u003cp\u003eBy placing your order with Cheryl Shoes, you agree to our return policy and terms and conditions.\u003c\/p\u003e\n\u003cp\u003eIf a package is rejected at delivery, a store credit will be provided minus shipping fees.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003eCheryl Shoes reserves the right to refuse returns that are unauthorized and\/or not sent in accordance with the return terms and conditions. Unauthorized or non-standard returns will be shipped back to the original order's shipping address at the customer’s expense. Shipping and handling charges are non-refundable.\u003c\/p\u003e\n\u003cp\u003eAll items are inspected for quality and checked for faults before dispatch. If any items you receive are faulty or missing, it must be reported within 24 hours. Cheryl Shoes reserves the right to request photographic evidence of defective or incorrect merchandise before authorizing a return. If proven defective, incorrect, or lost, a replacement will be shipped (if in stock); otherwise, a store credit will be issued after receiving the returned item.\u003c\/p\u003e\n\u003cp\u003eReturns \u0026amp; Exchanges\u003cbr\u003eUnless the item is faulty or incorrect due to our error, all return and exchange shipping fees shall be borne by the customer.\u003c\/p\u003e\n\u003cp\u003eReturn Policy Guidelines\u003cbr\u003eAll original garment packaging, tags, and security ribbons must remain intact and attached to returned items.\u003cbr\u003eGarment tags must not be damaged, torn, bent, or show any sweat, makeup, or discoloration.\u003cbr\u003eShoes must be unworn and in their original condition with all packaging (shoe inserts, tissue paper, plastic bags, and shoe bag) included, or a 15% repackaging fee will be deducted.\u003cbr\u003eReturn shipping fees are the customer’s responsibility. We recommend using a trackable shipping method, as the customer is responsible for the goods until they are received by us.\u003cbr\u003eEnsure your name, address, or order number is included to properly process your return.\u003cbr\u003eItems must not be worn, washed, or altered and must not show any signs of use (e.g., deodorant stains, perfume scents).\u003cbr\u003eAll tags and the pink security sash must be attached to the item for acceptance.\u003cbr\u003eAll returned items are inspected under a UV forensic light for body fluids and cosmetic stains. Items with any signs of wear, damage, or fragrance will not be accepted and will be returned at the customer’s expense.\u003cbr\u003eProduct colors may vary slightly from screen settings.\u003cbr\u003eFinal Sale Items\u003cbr\u003eAll accessories (belts, jewelry, hats, purses, sunglasses) and masks are final sale items.\u003cbr\u003eFor hygienic reasons, bodysuits, undergarments, swimwear, bikini bottoms, swim trunks, briefs, cover-ups, intimates, body shapers, panties, bras, and toiletries are final sale.\u003cbr\u003eSale items and items from the Sale Collection are final sale.\u003cbr\u003eOrder Processing\u003cbr\u003eTo ensure timely delivery, orders are processed immediately upon receipt. Once an order is placed, cancellations or refunds are not possible.\u003c\/p\u003e","products":[],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0966\/0357\/0545\/collections\/9.png?v=1784900494","url":"https:\/\/www.cherylshoes.shop\/collections\/return-and-refund-policy.oembed","provider":"Cheryl Shoes","version":"1.0","type":"link"}